• What format do my photos need to be in to print?

    We can accept JPEG, TIFF, PNG, and PSD formats. Some iPhones will automatically save your images to a high efficiency file. Go to your camera settings and change it to most compatible and you should be good from there.

  • Do I edit my photos before sending them?

    Unedited photos are best. If taken on a newer phone, you can tweak a few things such as exposure, brightness and sharpness. We ask that the image is cropped to show just the printable image you want. If sending an edited photo taken on camera, set quality to maximum before saving.

  •  What is the importance of a calibrated monitor? 

    Most computers and phones are set to office use and so have blue hues which an alter the images you see. Free calibration tools on your computer, while adequate, are not sufficient for prints. All that to end with this. Colors may differ between monitors. Ours are calibrated to true color. Don’t over think it. Good lighting is the most important and the rest is something we can work with you on. You do not need a calibrated monitor or fancy equipment.

  • Do you edit the photos you receive? 

    We do not do any editing to your photos with the exception of dpi adjustments, and sizing to fit your desired final print and removing minor glares. We do not print if we see a problem and will walk you through any issues that may arise. We want your print to be exactly what you imagine it to be!

  • What resolution should my photos be?

    Again not something you need to worry excessively about. Cameras can be set to high resolution. However, phones now have amazing camera and with the right lighting your phone photos will print incredible quality! We take care of the rest!

  • How do I know the size maximum I can get from my photos? 

    Most images can be adjusted in size. We will let you know if there is any problems with the sizes you want. Keep in mind that square images will stretch or need to be cropped to conform to rectangle sized print. We double check everything before printing so you get the highest quality print.

  •  Should I include white borders on my image?

    If you want white borders on your image, they should be added before sending to us. We print most images borderless and trim along the image itself. This can result in a small amount of the art being trimmed, though we do our best to avoid that. 

  •  Can I do borderless prints?

    Yes. Be aware that some of the edge of your image may be outside the cut lines.

  •  How do I send my photos to you? 

    When you are ready, we will provide you with a link to upload your photos. This link will be available to you for future images. Only send photos through the link we send. We ask that you name each image uploaded to make prints easier to order. if you experience trouble with this link, contact us and we will help you with it!

  •  Is there a minimum number I have to order?This will vary based on types of prints requested. Cards have a minimum of 12 per image and note cards, 48. Art prints can be ordered in singles. Keep in mind that every image, per size has its own setup fee.

  • What is the cost of printing?

     You can see all of our set-up fees and the cost per print HERE.

  •  What is a setup fee? 

    Setup fee is the cost of taking your photo, uploading it into our program and preparing it and the printer with correct color files for your paper choice. Setup fees are set per format of print desired.

  •  How do I know the quality of my print will be good?

    We promise not to print your photo if quality is in question. If the image you sent does not meet necessary requirements for a great print, we will contact you and help resolve the issues. Keep in mind we do not see your original work. We can determine clarity of the print but not the color as it is sent to us. As artists, we understand that your art holds part of your soul and we will treat it as such!

  •  How do I choose the right paper option for my image print?

    We have sample kits available for you to order. You can hold each paper and see how art printed on it appeals to you. Each print in kit is labeled with paper type. We only offer quality paper. We have 9 different ones you can choose from. All are acid free, archival quality. You order a Sample Kit which includes all of our papers.

  •  Can you scan original art for prints?

    At this time we do not scan original art. All images must be sent via the link we provide. Can my order be canceled? Any request can be canceled within 24 hours of placing. Once that time has past there will be no cancellations or refunds 

  •  What is the largest size print we can order?

    The largest size we offer is 24”. This is available on select papers only. All other papers are maximum of 22”. For a list of which papers are in which sizes contact us! 

  •  What is the smallest print we can order?

    8 x10 is the smallest art print we offer. We offer note cards and folded cards in smaller sizes. 

  •  What kind of printer do you use?

    We have 2 Epson ink jet printers: an Epson 12 channel ink jet printer, and an Epson 11 channel ink jet printer. This allows us to provide you with high quality art prints. Because our printer can match the Pantone color line, you can be assured of getting great color matching!

  •  What papers can be used to print note cards and folded cards?

    4x6 , 4x9, and 5x7 cards are only offered on 60lb Matte Premium and Pecos gloss papers. River Linen can be used upon special request. Be aware of price increase for River Linen. 

  •  What are Giclee Prints?

    Giclee prints is the highest and most desirable print for your art. It simply means that your art is printed using acid free, archival papers and inks. Giclee prints will last up to 200 years and will not yellow. We use only acid free, pigmented inks, and print on acid free, archival papers. It is important to us to make your art prints the highest quality possible. 

  •  How do I take my photos of my art?

    You can take photos with your Phone! Newer phones have amazing cameras! You don’t need to pay a professional photographer or have an expensive camera. You can take your art outdoors into the shade or set it up inside near windows to get photos. Be sure there are no glares from sunlight or shadows on the image. I take mine with indoor lighting. I have a place where the recessed light bounces off the floor and reflects perfectly onto the art. It means sometimes being on my belly while taking the photo but it works! Experiment with different settings and lights. And remember, we are here to help you.